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Staff Gain Communication Tools

Friday, September 23rd, 2011

By Desi Stephens

Earlier this month our staff attended a two-day communication training course, which was designed to help us achieve better understanding with co-workers and the children we serve.

Held at Dorie’s Promise, the course was taught by Aldo Cruz. Director Alejandra Diaz became aware of Mr. Cruz through her husband, who took similar training at his workplace.

“Communication is the process by which information is exchanged,” Aldo told us. “The key questions you need to ask yourself are what messages am I trying to relay to others—and what hinders them from understanding me?”

He outlined the barriers to communication, which can include:

a) sound

b) distance

c) lack of trust

d) emotions

e) judgment

f) attitude.

“Our attitude makes a huge impact on how people read and understand what we are saying,” Aldo said of the final point. “We need to understand that people are listening to our messages through our body language, not just by our words.”

“It was quite important for our staff to participate in this kind of training course,” Alej says.

“If they are happy and able to express their concerns in a positive way, it will make the work environment better for everyone. Communication is a vital part of every-day life. Without it we are not able to express our needs and concerns, or highlight the joys of our children.”

“I learned the importance of paying close attention to what people are asking for,” says Abel Garcia, one of our drivers, about the seminar. “I can see how it is important to be happy and help create a positive work environment, because teamwork is so vital to our mission.”

Not only is communication the tool that helps us feel connected with one another, Alej says it is particularly important at Dorie’s Promise.

Without it, we can harm our efficiency and overlook small—but very important— details about each child’s case and needs.

“As a staff, the most important thing for us to remember is whatever message we relay to each other, the children will learn from our example,” Alej says. “We want to share positive examples with our children.”

She also hopes that this training will help avoid potential problems and create a better work environment, which will help the staff and our children. In addition, it can benefit us in daily interaction with family and friends.

Finally, we hope it will benefit our communications with you, our faithful supporters.

Please let us know how we can serve you better.